Last updated: July 17, 2026
Amazon orders
Current purchases are completed on Amazon.com. Amazon displays the return or refund eligibility that applies to the selected offer and administers marketplace returns, cancellations and payment refunds for Amazon orders.
Start a return or refund request
Open Your Orders in the Amazon account used for purchase and select the available return, replacement, refund or support option for that order. Follow the instructions and deadlines shown by Amazon. Do not mail a product to the MOGOFE business address or to a shipping-origin address without written authorization.
Damaged, incorrect or delivery-related issues
Use Amazon Your Orders first for an item that arrived damaged, was not received, or does not match the order. Keep the packaging and take clear photos when applicable.
MOGOFE product warranty is separate
A possible manufacturing defect may be reviewed under the MOGOFE 12-Month Limited Product Warranty. Warranty review is separate from Amazon’s marketplace return process and does not change Amazon’s order-return deadline. Email contract@mogofe.com with the Amazon order identifier, affected product, issue description, surface and preparation details, and clear photos or video.
No current Shopify refund process
MOGOFE.com does not currently collect order payment and therefore cannot issue an Amazon payment refund through Shopify. If direct checkout is enabled here in the future, its own return and refund terms will be displayed before purchase.
This page does not limit rights that cannot be waived under applicable law.